Orders are typically processed within 1–3 business days after payment has been received.

Processing times may be longer during holidays, product launches, or periods of high demand.

From time to time we may offer products for pre-order.

Estimated dispatch dates are provided as a guide only and may change due to manufacturing or freight delays outside our control.

If a significant delay occurs, customers will be notified by email.

Shipping costs are calculated during checkout unless otherwise stated.

Estimated delivery times are provided by the shipping carrier and are estimates only.

While we aim to dispatch orders promptly, we are not responsible for delays caused by shipping carriers, customs, weather events, or circumstances outside our control.

Customers are responsible for ensuring their shipping details are accurate before completing checkout.

If an order is returned to us because of an incorrect or incomplete address, the customer may be required to pay additional shipping costs before the order can be re-dispatched.

If your parcel appears to be lost, please contact us.

We will work with the shipping provider to investigate the issue and determine the appropriate resolution.

Once an order has been marked as delivered by the shipping carrier to the address provided at checkout, responsibility for the parcel passes to the customer.

If you believe your parcel has been lost or stolen after delivery, please contact us. We will assist where reasonably possible by working with the shipping provider, although we cannot guarantee replacement or reimbursement where delivery has been confirmed.

If international shipping is offered, customers are responsible for any customs duties, taxes, or import fees imposed by their country.